Frequently Asked Questions
Do you guarantee odor removal of area rugs?
Yes we do! If we do a full immersion cleaning we guarantee that the odor will be gone. If it is not we will take it back and redo it for free of course.
Do you guarantee stain removal?
Many times area rugs are made from natural fibers such as silk, wool, or cotton. Much like a stain on a white t shirt, some stains will never come out. In particular stains from urine where the fiber gets “burned” because of the ph or any food dyes (from pet food etc.) present in the urine. We can usually improve this, but full removal of the “burned” in stain is very difficult.
Do you clean the fringe?
Yes we certainly can. We do it by hand if it is requested. Otherwise we do a general cleaning on it and it yields great results. If that is not enough, just ask and we can add a specialized fringe cleaning to your cleaning.
Are there any toxic chemicals used?
We are an environmentally friendly company that uses only safe and organic products. This is part of our mission statement so we do not deviate from it!
Synthetic fiber area rugs
- General Cleaning – $1.00 per sq ft with a $30 dollar minimum.
- Immersion Cleaning – $2.50 per sq ft with a $50 dollar minimum.
Synthetic area rugs are the easiest and least expensive to clean. Often times they are inexpensive and come from big box stores or online. These types of area rugs are almost “bullet proof” when it comes to stain removal and cleaning. The results of cleaning and sanitizing these rugs are impressive in most cases.
Natural fiber area rugs
- General Cleaning – $1.50 per sq ft with a $30 dollar minimum.
- Immersion Cleaning – $2.00 to $3.00 per sq ft with a $35 dollar minimum.
Wool, cotton, jute, Sisal, silk, etc. These are much more difficult and time consuming to clean. The process for cleaning these includes dye lock, drying rooms, and specialized equipment. We do a a lot of natural fiber area rug cleaning and truly enjoy this challenging niche. We are specialists in all area rugs, but this type of material is the most rewarding to work with. When other companies turn these area rugs away because of the complexities involved, we welcome them.